Rugged Trails Nepal is a government-registered trekking and adventure travel company in Nepal. We are specialized for Nepal, Tibet, Bhutan, and India. We have certain terms and conditions for our company. We are guided by our company policies, and we request that you read them before booking our tour packages.
Booking a trip:
All our clients are requested to fill out the form provided on this website to confirm their trip with us. The submission of the booking will serve as a provisional confirmation of the trip that you have chosen to do with us. The confirmation of the trip will be done once the payment is made. Once the form is received, we will email you with details of our bank account or PayPal ID and other important information.
Confirming a Trip:
To fully confirm the trip, a deposit of 25% of the total cost is required at least 35–60 days prior to arrival, which can be transferred to our bank account or as mentioned in the email we send after receiving the booking form. Upon receiving the deposit, we will email you with a confirmation receipt and the balance due that can be paid once you arrive in Kathmandu. Please take note that the clients are responsible for covering the costs associated with the bank transfer.
Cancellations and refunds:
10% of the amount will be non-refundable once you book the trip. 50% of the deposit will be refunded if the cancellation is done within 30 days of arrival. No refunds of the deposits will be provided later than that. The bank charges occurred because the refunds had to be borne by the clients. Cancellations of the trips must be advised in writing. However, no refund or compensation will be made for any unused air tickets, accommodations, or any other activity.
Important Note: Some special kinds of trips, like Everest Base Camp Yoga Trek, will not be refunded once you book with us. Also, some Bhutan Trips and Tibet Trip Deposit amounts will not be refunded. For further details, check with the Rugged Trails Nepal Tour Planner.
Regarding our cancellation and refund policy, we cannot guarantee a specific timeline due to the Nepal Government's banking processes. Transferring funds from Nepal to international destinations can be challenging. We will explore alternative options for refunding your deposit, but it may take time. If you prefer to retain your deposit for a future trip, it will be valid for up to two years.
Credit card payments:
We accept credit cards, but there will be a service charge of 4% extra.
Trip transfer/amendments:
The trip you booked can be transferred to another one for an additional charge of USD 100. This will, however, depend on the availability and possibility of doing the trek at the time. You will, however, be notified beforehand in any case.
Travel Insurance:
All clients traveling to Nepal are expected to have travel insurance. The information with the emergency contact number has to be informed to Rugged Trails Nepal in order for us to process it should there be any such need for it while on a trek.
Physical fitness and health:
Except for short trips and tours, you may be required to have good health and fitness; thus, it is recommended that you have a thorough checkup before the trip in order to avoid any other health-related problems later on.
Accommodation and Meals:
While you will be staying in good hotels in Kathmandu with most of the facilities available, you may not receive the same service while on the trek. Most of our trips are lodge-based, and the meals are included while on the trek. Please note that you will be traveling to remote areas. Depending on the area and availability, you may have to stay in lodges with basic services and basic food items. However, if you are on a camping trek with us, we will be making our best effort to provide you with good meals and good camps.
Changes in a program:
Since the trip you choose will be an adventurous one and we will be making our effort to run the trip as per the information provided during the booking, it should be realized that changes may occur due to unforeseen reasons. We reserve the right to make such changes but will inform you on a regular basis about the changes to the program. However, we will make our best efforts to ensure suitable alternatives.
Turning someone down
Service refusals are subject to change at any moment. Unruly conduct, such as fighting, binge drinking, or mistreating other people, will not be accepted and could lead to an early end to our relationship. Please be mindful of our employees and other hikers.
Discontinuing the trek:
If the clients decide to end the trip for any reason, they are responsible for covering the cost of the return if they are traveling in a group. No refund will be provided if the clients decide to return before the completion of the trek for the remaining days of the trek.
Visa, passport, and other necessary documents:
All clients are expected to have a valid passport and visa before traveling to Nepal (Visa is on arrival at the borders and at the airports). The clients must prepare any additional documents required for their trip to Nepal.
Complaints:
Our trek staff will, at all times, do their best to make your trip comfortable and a memorable experience. However, while doing so, there may be some discrepancies. In such cases, we request that the clients ask the trek guide to call us immediately. In cases where there are no forms of communication services, we request to discuss with the guide to ensure that any problems are solved for the benefit of the group as a whole. We will, however, look into the matter once the trek is completed. We take all complaints seriously to avoid any such problems occurring in the future.